Bracken Barrett’s first practice was in Midvale Road in 1991 established by Dr Jane Bracken, moving to Bath Street in 1997 and we expanded again to add the Sand Street practice in 2011.

Our approach has always been to have the best on my team, and ensure that every member continues their professional development with us, guiding them on their pathways to becoming the best they can be, from nurses and hygienists to therapists and even going off island to become dentists. I’m so proud of my team, and how they constantly work with me to improve and strengthen the services and facilities at Bracken Barrett. Highly skilled and expertly trained dentists including several Specialists help us treat patients to achieve their goals all under one roof.

We also offer a translation service. Please ask in the surgery.

We’re passionate about having the latest dental technology to make treatments less invasive for our patients. Our iTero scanner takes a digital 3D scan of your teeth in three minutes for gag-free impressions, and our CBCT scanner and digital X-ray machines keep exposure to radiation to a minimum for our patients. We are now moving to diagnose caries without the use of radiographs with the new iTero which is very exciting.

We’re the most technically advanced practice in the Channel Islands, which for our patients means modern, effective and pain-free treatments as standard.

Nationally recognised in the British Dental Association’s Best Practice of the Year Award, the highest industry standard that can be awarded (we were runners up). We are still the only Channel Island dental practice to be BDA Best Practice accredited.

As a practice we are more like a family, caring for each other and sharing our successes and life achievements. This, and the charity work we do for many local communities and overseas, gives us a great amount of pleasure at work.

Everything we do is driven by care for our patients, and that to me is the most important thing. Being kind is fundamental to us, it gives us personal satisfaction as a team and benefits everyone who is a patient of Bracken Barrett.

This dental team is regulated by the General Dental Council

The Council requires us to:
· Put patients’ interests first
· Communicate effectively with patients
· Obtain patients’ valid consent
· Maintain and protect patients’ information
· Have a clear and effective complaints procedure
· Work with colleagues in a way that is in patients’ best interests
· Maintain, develop and work within our professional knowledge and skills
· Raise concerns if patients are at risk
· Make sure our personal behaviour maintains patients’ confidence in the dental profession

This practice operates a complaints process which aims to resolve any issues or concerns.

These should be addressed to:
Practice Manager

Tel No 01534 722288

E-mail jane.irvine@brackenbarrett.com

Alternatively you can pick up a copy of the procedure form from reception

We aim to acknowledge any such concern within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

Dental Complaints Service
Tel: 08456 120 540
e-mail: info@dentalcomplaints.org.uk